OT2: Enhancing access to, and use and quality of, Information and Communication Technologies.
Line 1: Implementation of smart social management systems
Chatbots are computer software that allows a conversation to be held and assist users, both in the search for information and when carrying out certain actions, being available at any time of the day, from any device, and in several languages.
Through this virtual assistant, citizens will be able to immediately access a variety of information on social matters, such as, for example, finding out more about social aid, obtaining information on any doubts they may have about the bases for this aid, available programs, as well as the possibility of applying for it on the basis of citizens' records.
Budget: €16,000.00.
The development and implementation of the software that will function as a system for the assessment and self-assessment of social assistance in the City Council of Las Palmas de Gran Canaria is contemplated.
In the self-assessment function, citizens will be able to obtain an estimated valuation based on their conditions that will allow them to know in advance their possibilities when it comes to receiving the relevant aid.
Budget: €114,721.33.
The operation consists of the implementation of electronic citizen service offices through the incorporation of virtual kiosks where the digital procedures of the City Council of Las Palmas de Gran Canaria can be carried out.
Budgets: €84,000.00
